As online grocery platforms such as Zomato's Blinkit gain popularity by providing fast delivery for holiday orders, a worrisome incidence has occurred in Delhi. Mohit Jain, a city resident, claims he was duped into ordering gold and silver coins for Dhanteras, a major occasion for purchasing precious metals. Despite the promise of a quick 10-minute delivery, Jain claims he received a 0.5-gram gold coin rather than the one-gram piece he requested.

This incident has not only highlighted concerns about the trustworthiness of such services, but has also caused customer dissatisfaction about Blinkit's customer service and delivery accuracy, triggering a broader discussion about consumer protection in the booming quick-commerce sector.

Mohit's experience using Blinkit

Mohit shared his ordeal on social media platform X, saying, "I got duped by Blinkit. I ordered a one-gram gold coin and a one-gram silver coin. Payment was made in advance. Because I wasn't home to take the delivery, I gave my younger brother the OTP to get it."

When Mohit returned home approximately 20 minutes later, he was surprised to realize that the wrong item had been delivered. He went on: "When I checked, I found that I received a 0.5-gram Malabar gold coin (rose design) instead of the one-gram Mata Lakshmi gold coin I ordered."

Mohit was frustrated by the circumstance since by the time he arrived home, the return window had closed, prohibiting him from contacting customer service. "I called the delivery person and was nearly in tears while explaining the situation," he told me.

Despite the delivery partner's photographic documentation of the right one-gram coin that was meant to be delivered, Mohit complained that the delivery guy said he couldn't do anything about the problem. Mohit further stated that CCTV evidence supported his claim, demonstrating that the incorrect item was delivered. He accompanied his tweet with a photo of the 0.5-gram gold coin he received and screenshots of his order information.

Mohit received his Order Confirmation

According to his order confirmation, Mohit ordered a 24-karat, one-gram Goddess Lakshmi gold coin but received a 0.5-gram coin with a rose pattern. He also ordered a 10-gram Laxmi Ganesh silver coin, both of which were advertised under Malabar Gold and Diamonds. Mohit received a message from Blinkit's customer service that said, "We apologize. "The complaint window for the selected item(s) has closed." An automatic response recommended that he offer input on the problem in order to help them improve their services.

Community Reactions to the Viral Post

The incident has triggered a surge of social media reactions, with consumers expressing their dissatisfaction with Blinkit's service. One user commented, "Blinkit is a fraud these days. Their customer service is an absolute farce. "Avoid ordering expensive items from them." Another user inquired, "What is this behavior?" while a third pleaded, "Blinkit, please look into this." A fourth commenter wrote, "Have some shame, corporate greed!"