The Employees’ Provident Fund Organisation (EPFO) is preparing to roll out a major technology upgrade dubbed EPFO 3.0, aimed at modernising its digital infrastructure and making retirement fund services more accessible and efficient for millions of members nationwide. The initiative includes the launch of a new online portal, updated backend software, and a transition to a core banking system similar to that used by commercial banks.
Key Highlights
- EPFO 3.0 will introduce a new digital platform with core banking integration nationwide.
- Regional language support and centralised services aim to improve member access and efficiency.
Under the upcoming platform, EPFO plans to centralize operations so that members can access services and resolve issues at any office in the country, regardless of where their account was originally registered. The move is expected to significantly streamline processes such as claims settlement and grievance redressal, reducing dependence on local offices and enhancing overall user experience.
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In addition, officials have said that EPFO 3.0 will incorporate AI-powered language tools to provide support in regional languages, making information on balances, rules and procedures easier to understand for members who speak languages other than English or Hindi.
The upgrade comes as EPFO prepares to serve a larger base of workers under the new Labour Codes, including those from both the organised and unorganised sectors. By building a more robust and scalable digital system, the organisation aims to meet future demands and improve inclusivity for its nearly 8 crore active members.
