The fourth quarter of the previous calendar year (2024) saw a 21.6% year-over-year gain for the SaaS company Freshworks. In the same time frame, the business reduced its losses by 21.8%. According to its regulatory filing obtained from NASDAQ, Freshworks' operating revenue increased from $160 million in Q4 CYFY23 to $194.5 million in the quarter ending December 2024.
During the full year, the company's scale increased from $596 million in CY23 to $720 million in CY24, representing a 20.8% year-over-year gain.
Through a range of products including Freshservice, Freshdesk, Freshmarketer, Freshchat, and Freshsales, Freshworks offers marketing, sales, support, and IT solutions to multinational corporations.
On the expense side, Freshworks' marketing and sales accounted for 46% of total spending, which climbed by 1.8% to $90.6 million in Q4 CY24. The total cost in Q4 of CY24 was $216.4 million due to the company's expenditures on personnel, research, and general overhead.
A regulated cost mechanism and a respectable growth rate allowed Freshworks to cut its losses from $28 million in Q4 CY23 to $21.9 million in Q4 CY24, a 21.8% decrease.
In the most recent quarter, the company onboarded Mesa Airlines, Rawlings Sporting Goods, Sophos, Onfido, New Balance, and a number of other companies, according to the news announcement. Venkitesh Subramanian was named Senior Vice President of Product Management, Customer Experience, while Srinivasan Raghavan was named Chief Product Officer by Freshworks.
For the first quarter of CY25, the company expects to make between $190 million and $193 million, and for the entire year, it expects to make $809 million.
