Infosys, a global leader in AI-first business consulting and technology services, has been ranked the number one IT services provider for ‘Financial Services - Banking’ in the Whitelane Research IT Sourcing Study 2025/2026 - Financial Services Europe. The company has also secured the top position in Financial Services in the Nordics, as per the Whitelane Research IT Sourcing Study 2026.

Key Highlights

• Infosys ranks number one in banking IT services in Europe, driven by strong client satisfaction scores.
• Whitelane studies highlight Infosys leadership across Nordics, cloud services, and financial services transformation capabilities.

In addition, Infosys has been recognized among the top three “Exceptional Performers” in ‘Financial Services - Overall’ and ‘Cloud & Infrastructure Services’, highlighting its strong client satisfaction and consistent performance across the European financial services landscape.

These recognitions reinforce Infosys’ continued focus on differentiation through its AI-first strategy. The company is enabling financial institutions to modernize operations, enhance decision-making, and elevate customer experience. Through Infosys Topaz, its AI-first suite powered by generative and agentic AI technologies, Infosys is helping enterprises unlock value at scale, accelerate innovation, and deliver measurable business outcomes-while ensuring responsible and scalable AI adoption.

Large-Scale Survey of IT Sourcing Performance

The Whitelane 2025/2026 Financial Services Europe study surveyed nearly 600 participants from leading IT-spending financial services organizations across Europe, evaluating more than 1,500 IT sourcing relationships based on parameters such as service delivery quality, account management, pricing, innovation, and transformation capabilities. Similarly, the Nordics 2026 study gathered insights from over 450 participants, assessing more than 1,000 sourcing relationships across key performance metrics including service delivery, value for money, and security.

Infosys’ key differentiating factors: 

• Ranked #1 in Financial Services - Banking: Infosys achieved an 83% general satisfaction score, improving by three percentage points over the previous year.
• Top 3 Exceptional Performer - Financial Services Overall: Recognized among the top three providers based on direct client feedback.
• Ranked #1 in Financial Services - Nordics: Demonstrates strong client trust and consistent delivery across the region.
• Top 3 Exceptional Performer - Cloud & Infrastructure Services: Recognized for leadership in managed infrastructure, data center services, and cloud offerings through Infosys Cobalt.
• Strong Performer - Financial Services (Insurance): Noted for capabilities in the European insurance segment.
• Strong Performer - Application Services: Recognized for excellence in application development, maintenance, and testing using modern methodologies such as DevOps and Scrum.

Also Read: Infosys Q4 FY26: Revenue Declines QoQ while Profit Jumps

Alex van den Bergh, Head of Research, Europe at Whitelane Research said, “Service providers are under increasing pressure to meet rising client expectations around quality, transformation, and cloud-led modernization. Infosys stands out for its consistent delivery, strong client engagement, and ability to support financial institutions through complex transitions.”

Jay Nair, EVP and Industry Head - Financial Services at Infosys added, “This recognition reflects our commitment to delivering value at scale and driving innovation through digital, cloud, and transformation capabilities. Through Infosys Topaz and Infosys Cobalt, we continue to empower financial institutions to modernize securely, enhance resilience, and accelerate growth in a digital-first world.”

The Whitelane Financial Services Europe Study 2026 and the Nordics Study are available upon request from Whitelane Research.