To ensure a smooth customer experience on the UPI (Unified Payment Interface) platform, the National Payments Corporation of India (NPCI) has launched 'UPI Help', an AI-powered assistant aimed at answering digital payment-related questions, resolving grievances, and managing UPI transaction mandates.

When users get stuck while making UPI payments, they can use the AI bot to solve their problems. Users can also seek assistance to better understand the various features and guidelines.

Key Highlights

• NPCI launches UPI Help, an AI-powered assistant for digital payment queries and grievance redressal.
• UPI Help offers transaction tracking, mandate management, and multilingual support for enhanced user experience.

Respond to inquiries about digital payments

Users will soon be able to check the status of their UPI transactions as well as log and track service-related complaints. The new tool will share necessary information with issuing banks to speed up dispute resolution, particularly for incomplete or pending transactions processed under the UDIR framework.

UPI Transaction Mandate Management

UPI users will be able to view all active mandates (Autopay) in a single view.

Also Read: UPI Leads Festive Payments; Credit Cards Boost E-Commerce Edge

UPI Transaction Grievance Redressal

UPI users will be able to check the status of their transactions, as well as log and track the compliance of services issued. It will be useful for incomplete transactions (status unknown) as well as raising complaints for merchant (P2M) transactions for service-related issues that are currently supported by the UDIR process.

UPI users will be able to access Assistant through 1) the member banks' customer interface channels, such as their website or chatbot. 2) DigiSaathi website/chatbot, and eventually 3) UPI apps, by redirecting to the UPI Help assistant and providing API integration to participating members.

Initially, as part of the pilot project, it will be available to a limited number of users. However, based on the results, it will be determined whether to expand the capacity gradually or not.