Go Digit Life Insurance Limited (Digit Life), a leading new-age life insurance company, announced its revenue (total gross written premium including reinsurance inward) in H1 FY 2025-26 increased by 31% to Rs 858 crore compared to Rs 653.5 crore in H1 FY 2024-25. The company also settled claims worth Rs 2.09 billion in the same period.

Its steadfast focus on customer experience saw major improvement as it improved its turnaround times for claims processing. The average End-to-End Turnaround Time (TAT) for death claims settlement reduced to 5.3 days during this half-year period, down from 11 days in the preceding period last year. Its Claim Settlement Ratio under Group Insurance Business also stood at 98.97% with 100% of the total claims (ageing of claims) being settled within one month.

Digit Life shared the key figures as part of the third edition of its Transparency Report where it shared key financial and customer-centric highlights for first half of FY 2025-26. As part of its core value of "Being Transparent", Transparency Report is Digit Life's bi-annual exercise where it goes beyond regulatory prescribed mandatory disclosures and shares various data-led insights and stories.

Commenting on the performance, Sabyasachi Sarkar, MD & CEO, Digit Life, said, “Our steady growth in revenue and improvement in claims-related turnaround times showcases operational efficiency, tech-based process improvements and disciplined execution across all functions. Our focus is to build trust and agility in the life insurance space, creating value for our customers, partners and all other stakeholders.”

The company also shared that it on average managed to complete 90% of all its retail policies’ underwriting decisions within 17 hours with 90% of retail policy issuance process (including KYC) also being completed in just 18 hours. The highest claims settled during the same period came for Group Term Life product where a death claim worth Rs 4 crore was settled in just 3 days, while it settled a death claim of Rs 48.8 lakh under its Group Long Term Plan in just 1 day.

Also Read: Go Digit General Insurance Reports a Rs 118 Crore Profit, up 175% 

Digit Life’s Solvency Ratio held firm at 2.43, underscoring its robust capital position. It also reported a premium growth of 27% in new business in H1 FY 2025-26 and serviced total 2.9 million customers in the same period. The company also strengthened its footprint, now encompassing 36 branches and a robust network of 6,270 agents and intermediaries across India.

Digit Life also shared details of its tech innovations built in-house. A key development is the implementation of a Document Authenticity Check service that utilizes AI powered technology to verify documents, thereby reducing fraud and ensuring faster processing for genuine customers.