Punjab National Bank (PNB) has become the first bank in India to go live with Clari5’s cutting-edge NCRP Integration Solution, a breakthrough in real-time complaint management for the Indian Cyber Crime Coordination Centre’s (I4C) National Cybercrime Reporting Portal (NCRP). This milestone sets a new gold standard in fraud prevention and automated complaint resolution, reaffirming PNB’s leadership in technological innovation and commitment to safeguarding customer interests. 

PNB Leads the Way in Real-Time Fraud Prevention

The Clari5 NCRP Integration Solution is a state-of-the-art platform that empowers banks to process cybercrime complaints seamlessly across all retail banking channels. By offering unmatched speed, precision, and automation, the solution ensures robust fraud containment and a superior customer protection framework.

Key Highlights of the Solution

1. Seamless Multi-Layered Complaint Processing

• Supports all major channels including Internet Banking, Mobile Banking, ATMs, Debit Cards, Branch Banking, UPI, IMPS, NEFT/RTGS, and AEPS.

• Future-ready to accommodate Credit Cards and CBDC as per evolving I4C specifications.

2. Advanced Automation for Enhanced Efficiency

• Real-Time Lien & FIFO Logic: Automatically marks liens and applies First-In-First-Out (FIFO) logic for prioritized and efficient complaint resolution.

• Intelligent Debit Freeze: Implements customizable business rules to freeze accounts automatically (e.g., if complaints exceed a threshold like >= 3), swiftly containing fraudulent activity.

• Whitelisting: Avoid processing complaints on important/ office accounts

3. Powerful Features for Monitoring & Resilience

• Dynamic Dashboards: Real-time insights empower informed decision-making.

• Automated Reprocessing: Prevents loss of complaint data during system downtimes, ensuring 100% processing reliability.

Leadership Comments

Rivi Varghese, CEO, Clari5 remarked: “We are honored to partner with Punjab National Bank on this historic achievement. PNB’s visionary leadership and relentless focus on innovation have made it the pioneer in adopting this game-changing solution. This landmark integration not only sets a new benchmark for the Indian banking sector but also strengthens the fight against cybercrime. We extend our sincere gratitude to I4C for their trust and collaboration in driving this secure, real-time complaint-handling framework forward. Together, we are shaping a safer and more resilient financial ecosystem for India.”

Paving the Way for Industry-Wide Transformation

With this launch, Punjab National Bank has established a new industry benchmark in fraud management and automated complaint resolution. By adopting Clari5’s NCRP Integration Solution, PNB is leading the charge in transforming India’s banking sector, ensuring faster response times, bolstering fraud prevention capabilities, and elevating customer security. This pioneering step by PNB is expected to inspire widespread adoption of similar technologies across the banking industry, collectively strengthening India's defenses against cybercrime.